The Americas

Europe

Middle East & Africa

Asia Pacific

Frequently Asked Questions

New Members

Existing Members


1. Why do I have to create a Username and Password to access MyHerbalife.com?

The login process for MyHerbalife.com has changed to improve the security around your personal information. Thanks to this security enhancement, your data will be stored behind a Username and Password, which can only be used online. All you need to do is create a Username and Password and you can continue to benefit from all the features of MyHerbalife.com

2. How do I create a Username and Password to access MyHerbalife.com?

When you access MyHerbalife.com, click on “Login” then choose “Create a New Account”. You will be asked to verify certain details such as your existing Member ID, your current PIN code, and a piece of information such as your current phone number, address or your Date of Birth. You will then be asked to create a Username and a Password that will be unique to you, and you will also be asked to set some security questions in case you forget your password. Once you have entered this information, you will review and confirm your information is correct and then you will be able to access the site. The entire process should take 5-10 minutes.

3. What if I have forgotten my current PIN and cannot validate my Member ID in the creation process?

If you have forgotten your current PIN Number, you can request for it to be sent to your email address by clicking on the “Forgot PIN” link found under the “PIN” field, and following the instructions. If you do not receive your PIN code within 15 minutes of requesting it, you should contact your local Member Services department.

4. What if the personal information I have entered for validation is showing as incorrect?

In the cases where you choose to validate your identity by entering your phone number or address, it could be that there is a mis-match between what we hold on record for you and the data you are entering. As it needs to be an exact match, even one letter or digit difference would make your information invalid. We may also have an incorrect Date of Birth for you. In these cases, you should contact Member Services to assist you.

5. What if I have made a mistake in my details but have already submitted the form?

After you have submitted the form, you will be directed to a “review” page. This page will show the data you wish to submit. If anything is incorrect, you can click on “Go Back to the Form”, which will take you back to the entry form, where you can correct the relevant data.

6. The form is asking me for an email address, but I do not have one. What should I do?

Please click on the link “I don’t have an email address”; this will give you information on how to create an email address. An email address will now be mandatory in order to access MyHerbalife.com.

7. Are there any guidelines as to which Username or Password I should choose?

You can choose any Username you like as long as it exceeds 8 characters, is unique, and includes a letter and a number. You will find recommended usernames based on your data under the field in your form. For password, you can choose any one you like as long as it is not your current PIN code, it is at least 8 characters long, and fulfills two of the following criteria: must include a capital letter, a special character and/or a number. Please note: for some non-Latin character markets, these rules may vary slightly.

8. Why do I have to create 3 security questions?

The 3 security questions must be set in case you forget your Username or Password. If the online password reset does not work (see Q11), you may need to contact Member Services. You will need to answer 1 of the 3 questions you set as part of the password reset process with Member Services, or on the online form as part of the Username online reset process.

9. At the end of the form, I see there are options to subscribe to various newsletters available in my region. Why are you asking me to do this?

As a Herbalife Member, it is important to be aware and up to date of any news. If you are already subscribed to receiving our newsletters, this will still show but you don’t have to re-subscribe. If you are not, you have the option here to quickly subscribe to our newsletters and always be up to date with the latest news and events from Herbalife.

10. How do I log in to MyHerbalife.com with my Username and Password?

Simply click on the “Login” button on MyHerbalife.com, which will redirect you to a Login page. You can enter your Username and Password there, and click on “Log In”, which will take you to the homepage of MyHerbalife.com.

11. I have forgotten my Password. How can I reset it?

If you have forgotten your Password, simply click on the “Forgot Password” link below the login window. You will be asked to enter your Username, and then a reset password link will be sent to your registered e-mail address. If you do not receive the email within 15 minutes, we recommend you try again or contact Member Services, who will be able to assist in resetting a temporary password for you. Please note: you cannot retrieve your current password; if you forget your password, you will have to reset it to a new one.

12. I have forgotten my Username. How can I retrieve it?

If you forget your Username, simply click on “Forgot Username?” on the Login page, then enter your registered email address, and answer one of the security questions. Your Username will appear on the screen. If you do not see your Username appear, one of the pieces of information you have provided is likely incorrect; we recommend you review the information is correct. If you believe the information is correct, then please contact Member Services for assistance.

13. I know my Username and/or Password, but I just want to change it/them. What should I do?

If you know your Username and Password, you will be able to change any of them using the Login Preferences page on MyHerbalife.com once logged in. If you have forgotten the username, you can retrieve it using the “Forgot Username” link on the log in page. If you have forgotten the password, you can reset it using the “Forgot Password” link on the log in page. A reset link will be sent to your email address to help you reset your password.

14. Are Mobile applications also affected by this change?

Yes Herbalife Mobile + (the iOS application), m.myherbalife.com and BizWorks Mobile will all use the Username and Password from this point forward for login purposes.

15. Which countries are affected?

All countries will have to use the new Username and Password.

16. Will I still need my Member ID and PIN code?

Yes, the Member ID and PIN code will still be necessary for identification purposes when you contact Member Services or other internal departments. You will also need your Member ID and PIN code information ready if you use the Interactive Voice Response (IVR) system.

17. Will I automatically receive a Username and Password when I sign up to become an Herbalife Member?

If you have signed up online, you can automatically be directed to a page where you can create your Username and Password by clicking on the button marked “VISIT MYHERBALIFE.COM”. If you fail to do so immediately, you will be able to create your Username and Password whenever you go to MyHerbalife.com. If you have signed up via the paper application/form, you will need to retrieve your PIN code by clicking on “Forgot PIN” on the signup page this will bring up a screen where you can request a PIN code to be sent to you. You will use this PIN code for all internal services, and it will be needed for the signup process. You can contact Member Services for any assistance.

18. What additional information will you need from me?

If you have signed up to become an Herbalife Member online and immediately create your Username and Password, you will only need to provide answers for the Security questions and enter the Username and Password you’d like to use. If you do not register immediately after completing the online application, or if you used an offline application or paper application, you will need to provide all the details specified in Question 2.

19. Can I still access other countries from my home country login?

Yes once you login with your Member ID and pin from your home market, you can navigate to other countries to place orders for customers in markets which are already converted to our new secure process.

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